Welcome
I've spent 15+ years building community engagement programs
Get to know me! expansion cross-sell upsell online community; building community; cab; customer advisory board; community engagement; cx strategy; measurement & value
Get to know me! expansion cross-sell upsell online community; building community; cab; customer advisory board; community engagement; cx strategy; measurement & value
Witness the power of community-driven growth as I share my trailblazing 4-year journey building an online B2B community from the ground up. From laying a strong foundation to harnessing data-driven insights and integrating AI, I've pushed the boundaries of what's possible in customer engagement. Discover the strategies, milestones, and lessons learned that have redefined the future of B2B relationships in the digital age.
Get ready to be inspired, energized, and equipped with the knowledge to build your own vibrant, value-driven online community. Let's revolutionize the way businesses connect with their customers together!
Welcome to a world where every click in our B2B community isn't just interaction—it's a step towards hidden treasures within your existing accounts. Imagine unlocking doors to upsell and cross-sell opportunities, turning every webinar, download, and discussion into a clue for growth.
Your mission? Use these insights to weave tales of expansion, deepening customer connections and transforming community engagement into gold. This isn't just marketing; it's an adventure where relationships and value reach new heights.
Embark with us on this journey, where your strategy evolves from pursuit to partnership, crafting success stories with every account. Together, let's turn engagement into expansion and dreams into achievements.
Today's digital landscape highlights the pivotal role of online communities in connecting individuals across the globe. These virtual platforms allow users to share interests and collaborate seamlessly, transcending geographical limitations. Essential to fostering these dynamic communities are specialized engagement platforms equipped with tools and features designed to enhance interaction and maintain user investment.
This article spotlights two innovative platforms, Commune and Threado AI, which integrate artificial intelligence (AI) to revolutionize user experience. Commune leverages AI to unify customer communications and provide tailored insights, enhancing personalized user engagement. Threado AI, on the other hand, focuses on optimizing customer support with AI-driven solutions that improve response times and personalize customer interactions across various tools.
While Commune and Threado AI lead with their forward-thinking AI applications, other platforms are encouraged to follow suit, recognizing the substantial benefits of AI in enhancing community engagement and operational efficiency.
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